1. Are your gemstones natural?

Yes. All our gemstones are 100% natural and ethically sourced. We do not sell synthetic or lab-created stones unless clearly stated.

2. Do you provide gemstone certification?

Yes. Our gemstones come with recognized certification from reputable gemological laboratories, ensuring authenticity and quality.

3. Where are your gemstones sourced from?

Our gemstones are sourced from trusted mines, primarily from Sri Lanka and other renowned gem regions, following ethical and responsible practices.

4. Are your gemstones treated or enhanced?

Some gemstones may undergo standard industry treatments (such as heat treatment) to enhance clarity or color.
Any treatment is fully disclosed before purchase.

5. How can I be sure of the quality of a gemstone?

Each gemstone is carefully evaluated based on color, clarity, cut, and carat weight, and verified by certified gemologists.

6. Do you offer custom gemstone orders?

Yes. We provide custom gemstone sourcing and cutting services based on your specific requirements, subject to availability.

7. Can gemstones be used as an investment?

Natural gemstones can hold long-term value. However, gemstone investment depends on quality, rarity, market demand, and certification. We recommend consulting our experts before investing.

8. Do you ship internationally?

Yes. We offer secure worldwide shipping with proper packaging and tracking to ensure safe delivery.

9. Are your shipments insured?

Yes. All shipments are fully insured until they reach the customer.

10. What payment methods do you accept?

We accept secure online payments, bank transfers, and other approved payment methods. Contact us for details.

11. Can I return or exchange a gemstone?

Returns or exchanges are accepted within a specified period, provided the gemstone is returned in its original condition. Please review our Return Policy for details.

12. How do I care for my gemstones?

We recommend:

• Avoiding harsh chemicals

• Cleaning with mild soap and water

• Storing gemstones separately to prevent scratches

13. Do you sell loose gemstones or finished jewelry?

We specialize in loose certified gemstones. Finished jewelry may be available upon request.

14. How can I contact your gem experts?

You can reach us via email, phone, or the contact form on our website. Our experts are happy to assist you.

15. Are your gemstones ethically sourced?

Yes. We are committed to ethical sourcing, fair trade practices, and environmental responsibility.